Front Desk Specialist

Physician Affiliate Group of New York (PAGNY), a tax-exempt organization affiliated with NYC Health + Hospitals, is one of the largest physician groups in New York State and directly employs nearly 4,000 physicians and allied health professionals who serve seven of New York City’s public hospitals, numerous public health community-based practices, and the city’s Correctional Health Service. 

The mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their Values are built on a foundation of social and racial equity and has established the ICARE standards for all staff.  

NYC Health + Hospitals is the nation’s largest municipal health care delivery system in the United States. Dedicated to providing the highest quality health care services to all New Yorkers with compassion, dignity and respect, and regardless of immigration status or ability to pay. 

The Front Desk Specialist is an integral part of the Administration support staff personnel and is responsible for all aspects of administrative support and for providing general assistance to visitors and staff in the office.  

• Greet all visitors and employees
• Providing excellent customer service to all PAGNY employees
• Interact with clients, co-workers and the general public in a professional and effective manner
• Maintains conference rooms calendars and prioritizes meeting requests and travel logistics
• Answers telephones, screens and direct calls
• Prepares and submits complete and accurate invoices and expense reports
• Prepares correspondence and documents
• Reception and sorting of mail and deliveries
• Monitors and maintains office equipment and office supplies
• Assists with scheduling meetings, conference calls, catering requests, etc.
• Tidy and maintain conference rooms, reception area and pantries
• Provide general administrative and clerical support
• Proactive and able to work independently
• Provide coverage as needed for other support staff members

• Associates Degree required
• Proficient use of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Minimum 1-3 years in a similar role
• Attention and detail orientated
• Customer service experience
• Works well under pressure
• Ability to prioritize tasks
• Excellent interpersonal and communication skills

Benefits include:

• Annual Salary range - $45,000.00-$55,000.00
• 10% 401K company contribution after one year of service, with 3% company contribution starting day one
• Choice of a three-tiered, very low cost medical plans
• Excellent dental insurance, including orthodontics coverage
• Generous paid time off program

Physician Affiliate Group of New York, P.C. (“PAGNY”) is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view PAGNY’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

The annual base salary listed complies with the New York City law on Salary Transparency in Job Advertisements. The annual base salary listed is for full-time employment and does not include bonuses/incentive compensation or benefits. Actual total compensation depends on many factors, including experience, specialties, historical productivity, and historical collections. Actual total compensation may differ.