• Mental Health Treatment Aide

    Location US-NY-Queens
    Regular Full-Time
    NYC Health + Hospitals/Correctional Health Services
  • Overview

    Physician Affiliate Group of New York (PAGNY) is comprised of nearly 3,000 physicians and healthcare professionals who provide services to NYC Health + Hospitals (H+H), the largest public health system in the United States. Our practitioners are highly skilled professionals with outstanding credentials who deliver the highest level of quality healthcare to patients throughout New York City. EOE M/F/D/V


    Besides providing administrative and human resources services, PAGNY also fosters an environment in its partner hospitals that allows healthcare professionals to identify and implement best practices across institutions; promote training, academic and research opportunities; develop multidisciplinary integrated clinical service lines; build new systems of care; and address the impact of anticipated major changes in the nation's healthcare system.



    With approximately 65,000 admissions per year and 10,000 average daily population, the NYC jail system is among the largest in the nation. The Division of Correctional Health Services (CHS) of New York City Health + Hospitals (H + H) is responsible for the delivery of medical care, mental health care and discharge planning in the jail system. CHS is a national leader in the delivery of healthcare to the criminal-justice involved population and aspires to the highest standards of care, with the goal of meeting or exceeding what is available in the community. CHS care includes a comprehensive intake assessment process and the management of chronic and acute illness. Approximately 25% of new admissions per year to the jail system will receive care on the mental health service. The service strives to provide safe, holistic and evidence-based therapeutic interventions for the diverse range of mental health issues that face the population, from serious mental illness to the natural struggles that accompany incarceration. The service provides some of the most comprehensive and unique treatment modalities in the country, including specialty housing units for individuals with serious mental illness, a 24-hour on-call psychiatric service, robust creative arts programming, a strong DBT training program, clinics in each of the facilities, substance use treatment, integrated re-entry services, and relationships with multiple training institutions throughout the city. CHS seeks to promote an academic practice environment with ample opportunities for continuous education, clear pathways for career growth and engagement of front line staff in the ongoing process of improving clinical care. 


    Reporting to the Mental Health Treatment Aide Supervisor on one of the specialty housing units for individuals with serious mental illness and in collaboration with the interdisciplinary team, the Mental Health Treatment Aide will perform crisis and/or de-escalation interventions, therapeutic observations, conducts groups, conducts patient supervision and other behavioral health related duties.



    1) Orients patients to the unit policies, procedures, rules, regulations and routine schedule

    2) Utilizes crisis and/or de-escalation intervention practices, when necessary and appropriate, with patient whose behavior cannot be otherwise supported without such interventions

    3) Identifies patient characteristics and environmental variables that may trigger agitated behavior(s) and communicates such information to the treatment team

    4) Performs patient’s checks/rounds as required

    5) Report observations, interactions and patient activity and charts in the EHR

    6) Communicates clinical matters to assigned Mental Health/DOC or other professional staff as required; reports any unusual findings or changes in physical/medical or emotional conditions to their supervisor that may affect the patient or the therapeutic milieu

    7) Escorts patient to groups or other required locations as directed

    8) Participates in staff, departmental and team/committee meetings

    9) Performs 1:1 monitoring of patients for behavioral management/modification purposes

    10) Participates in departmental and/or DOC training as required

    11) May lead or co-lead groups/activities in areas such as anger management techniques and practices, and appropriately documents group activities.

    12) Responds appropriately to patient emergencies and cooperates with DOC staff when necessary to support the safety of the unit

    13) Demonstrates a professional appearance and demeanor at all times

    14) Administers first aid/CPR as needed

    15) Performs other appropriate mental health duties as directed by team leaders or supervisors

    16) May perform suicide watch 1:1

    17) Ability to carry out written and oral instructions

    18) Ability to establish successful interpersonal relationships with patients and co-workers



    1) Engage DOC staff when there is any incident of violence on the unit or when contraband is found on the unit or there is suspicion of contraband

    2) Prior to each tour, debrief DOC custodial staff regarding problematic patients or issues on the unit


    1) An Associate degree in criminal justice, social services or health related area:

    2) A High School diploma or a GED and two years of full-time experience in nursing, behavioral health or other related field.

    3) Or any combination of 1 and 2 above


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